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Shipping & Returns

Shipping Policy

For Prepaid Order: We charge a fee of Rs. 45 or Rs. 50, Depending on your location. Prepaid shipping is Free for orders over Rs.699!

 For COD Order: We charge a shipping fee of Rs. 80 on COD orders . because shipping companies charge extra  for product and money handling 

Shipping Charges are Non-Refundable under any circumstances.

Items that are sold during Promotional Events such as sales are Returnable but you can only receive refund in the form of Gift Card

Order Cancellation:

Incase of order cancellation,  refund will only be provided for orders that have been cancelled before shipping. After shipping, orders can not get cancelled.

Order Processing:

We strive to fulfil orders as soon as you place them. In most cases, your will be sent to our delivery partners within 1-2 business days. Our Business days are Monday-Friday.

Return & Exchange Policy

Return Charges: 

We always try to bring you quality but if in some unusual scenarios you want to return or exchange them 'Scrunchiness&Co' will hold the decision to grant the return or exchange or not and also the customer will have to take care of the return charges in that case.

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If the returned order was Pre-paid and no shipping fees was paid. A return fee of Rs.80 will be charged.

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Incase of a Prepaid order where shipping was paid, Shipping will be non-refundable.

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Incase of a COD order a Return Fee of Rs.80 along with non-refundable shipping fees will be charged on all orders that are returned.

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Incase of partial return, a partial return fees of Rs.100 will be charged from the total amount that has to be refunded for a partial return.

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The Refund Amount we provide in form of GiftCard only.

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Exchanges:

The only way we allow exchanges is through returns. Incase you want to exchange your order. You can email us at scrunchiness.in@gmail.com

We will create a return for you and upon receiving the items that you returned. We will refund you the complete amount that you paid in Store Credits which you can use then to purchase anything you like from our store. No fees will be deducted when we refund you in GiftCard.

Incase of a partial exchange we will deduct a charge of Rs.80 from the amount that has to be refunded to you in form of GiftCard.

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Shipping Time:

For most serviceable pin-codes, we try to deliver them within 7 days. But due to unforeseen circumstances like weather, strikes, remote locations, stocking issues, or any other reason- it may take longer. You will however be able to track your package using a unique tracking link that we will email/SMS you after your order is sent to our delivery partner

Refund policy

We Provide a 3 Day Return Window during which you can Return your order either entirely or partially.

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We offer refunds  in your GiftCard in which case Return Charges will be deducted from your total sum.

However we do offer GiftCard  if you somehow receive a defected or wrong product


To be eligible for a Return , your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To Return an order customer has to clearly inform the team about his/hers clear intention of starting a return within 3 business days(Including the Delivery Day).


To start a Refund , you can contact us at scrunchiness.in@gmail.com (Customer care is available between 10am-5pm from Monday-Friday) If your Refund is accepted, We will generate a refund and you will get it within 5-7 days
You can always contact us for any Refund question at scrunchiness.in@gmail.com.

Shipping Charges(If Paid) are non-refundable under any circumstance.

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Any Damages reported after 2 days(including the delivery day) would not be considered and Scrunchiness&Co will not be responsible.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We don't offer exchanges but you can return the items that you want to exchange and ask for a gift card. The Gift Card will be given against 100% value of the returned item and Shipping charges won't be included .

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded and provided a GiftCard. 

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